Gyenom Maigida

Supported web development projects, gaining hands-on experience in front-end technologies and contributing to client-facing solutions.

• Practical experience in the development and maintenance of client websites, contributing to responsive designs and user-friendly interfaces.
• Collaborated with senior designers and developers to implement design mockups and troubleshoot technical issues.

Provided direct customer support, resolving inquiries and ensuring high levels of client satisfaction within a fast-paced environment.

• Resolved diverse customer inquiries and technical issues efficiently, maintaining a high satisfaction rate.
• Managed a high volume of inbound calls daily, demonstrating strong communication and active listening skills under pressure.
• Utilized CRM systems to accurately document interactions and track customer issues, contributing to improved service delivery processes.

Actively developing product management expertise through structured learning and independent projects with a focus on delivering user-centered products and efficient workflows.

• Trained on product lifecycle management, methodologies, user research, market analysis through online platforms, etc.
• Designed mock product roadmaps, feature prioritization plans, and requirement documents
• Built foundational skills in stakeholder communication, cross-functional collaboration, and data-driven decision-making.
• Preparing to transition skills into real-world product initiatives, with an emphasis on solving user problems and driving measurable results.

Creative and detail-oriented writer with experience producing engaging articles, poems, literary reviews, and edited content. Skilled at adapting tone and style for diverse audiences

• Create original written content for community and youth group publications, as well as personal blog and social media platforms.
• Edit and proofread creative, academic, and professional documents, enhancing clarity, grammar, and overall quality.
• Research and write thoughtful literary reviews, offering clear analysis and balanced critique to inform and engage readers.

Advocated for student welfare and promoted an inclusive environment within the Computer Science department.

• Initiated and organized welfare programs and events for female students, fostering a supportive community and addressing specific needs.
• Served as a key liaison between students and faculty, effectively communicating concerns and contributing to policy improvements.
• Developed initiatives to enhance student engagement and well-being, promoting a positive academic and social experience.

Represented student academic interests, facilitating communication between students and faculty to enhance learning outcomes.